As a Customer Success Manager, you'll be the primary relationship manager for clients after they go live on the platform. Your mission is to ensure clients are successful, supported, and maximizing the value of our software in their day-to-day operations.
You'll work closely with clients to troubleshoot issues, uncover operational inefficiencies, and provide proactive solutions that help them optimize performance. You'll also act as the internal voice of the customer-sharing feedback and collaborating with our team to improve the product and overall client experience.
Key Responsibilities:
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