Customer Success Manager Job at Viaduct, An Aleron Company, Buffalo, NY

TWYxK0JvR1E0Um83V2FIWDVvVHlXSFpnWkE9PQ==
  • Viaduct, An Aleron Company
  • Buffalo, NY

Job Description

Job Description

As a Customer Success Manager, you'll be the primary relationship manager for clients after they go live on the platform. Your mission is to ensure clients are successful, supported, and maximizing the value of our software in their day-to-day operations.

You'll work closely with clients to troubleshoot issues, uncover operational inefficiencies, and provide proactive solutions that help them optimize performance. You'll also act as the internal voice of the customer-sharing feedback and collaborating with our team to improve the product and overall client experience.

Key Responsibilities:

  • Serve as the main point of contact for clients post-go-live, ensuring a smooth transition into day-to-day platform use.
  • Act as a trusted advisor and operational problem-solver-helping clients overcome challenges and implement best practices.
  • Build strong, lasting relationships with clients by providing hands-on support and strategic guidance.
  • Monitor client health, engagement, and usage metrics to proactively identify opportunities or risks.
  • Work cross-functionally with internal teams to communicate client feedback, suggest enhancements, and support product improvement efforts.
  • Help clients continuously optimize their use of the platform to drive business goals and improve key performance indicators (KPIs).
  • Stay informed about fintech industry trends to better serve client needs and consult on operational solutions.

Job Tags

Similar Jobs

Flying Food Group

Dispatcher Job at Flying Food Group

 ...Job Description Position: Dispatcher - Flying Food Group (LAI) Facility Department: Administration Reports to: Billing Manager Starting Rate: TBD Date position available: Immediately Job Responsibilities: Communicate with the Airlines via phone, e-... 

Starboard Management DBA / Burger King

Restaurant General Manager Job at Starboard Management DBA / Burger King

 ...available shortly after shift end. Job Type: Full-time Company Description Starboard Investments is a Birmingham, AL-based Burger King franchise led by President and CEO, Brandon Stewart. Focused on functioning as a good corporate citizen and community partner,... 

Life.church

Senior Cloud Infrastructure Engineer Job at Life.church

 ...oversee and assist with the development of software, the performance of regular maintenance,...  ...every day.\n What You'll Do Develop and maintain software to automate and support...  ...At Life.Church, every staff member, and intern is a minister and is expected to engage in... 

FastMed

Chief Medical Officer Job at FastMed

 ...Job Description Job Description POSITION SUMMARY: The Chief Medical Officer (CMO) plays a crucial role in managing our healthcare organization's clinical operations and ensuring the effective and efficient delivery of accessible high quality medical care. The CMO... 

Trinity Employment Specialists

Nurse Practitioner Job at Trinity Employment Specialists

 ...Nurse Practitioner | North Omaha, NE $130K-$150K Annual Salary Direct Hire Opportunity! Trinity Employment Staffing Agency is looking...  ...by being part of a fast growing organization Comfortable traveling within the market to multiple centers within short distance...