Customer Success Manager Job at Strativ Group, Waltham, MA

TS85L0M0aVU3Um8vWDYzVzZvTDBXM2hoWVE9PQ==
  • Strativ Group
  • Waltham, MA

Job Description

Job Description

Job Title: Customer Success Manager

Location: Hybrid – Waltham, MA

Salary: $60,000–$80,000

Industry: SaaS / Fintech

Client Type: High-Growth Start-Up

About the Company:

Our client is a fast-growing SaaS start-up at the intersection of technology and financial services. They're disrupting their space with a powerful platform that's transforming how their customers operate—and they’re looking for a driven Customer Success Manager to help them deliver exceptional experiences as they scale.

About the Role:

As a Customer Success Manager , you’ll be the strategic partner for clients, ensuring they’re getting the most out of the platform and achieving their business goals. You’ll join a passionate team and play a key role in customer retention, satisfaction, and growth. This is a hybrid role based in Waltham, MA with flexibility for remote work 2–3 days per week.

Key Responsibilities:

  • Own the post-sale customer relationship and ensure successful onboarding, training, and adoption
  • Act as a trusted advisor to your portfolio of clients, guiding them through product use and value realization
  • Identify growth opportunities within existing accounts and partner with Sales as needed
  • Proactively manage renewals and reduce churn through thoughtful engagement
  • Collaborate with Product and Support teams to advocate for customer needs and feedback
  • Track customer health metrics and report on KPIs

Requirements:

  • 2-4 years of experience in a Customer Success role within a SaaS or Fintech company
  • Proven track record of managing client relationships and driving customer outcomes
  • Excellent communication, problem-solving, and project management skills
  • Ability to thrive in a fast-paced, startup environment
  • Comfort working cross-functionally with Sales, Product, and Support teams

Bonus Points For:

  • Experience in the financial services industry
  • Exposure to or experience in the logistics/freight sector

Job Tags

Remote work, 2 days per week, 3 days per week,

Similar Jobs

Stability Healthcare

Travel Infection Control Specialist Job at Stability Healthcare

Job Description Stability Healthcare is seeking a travel nurse RN Infection Control for a travel nursing job in Nashville, Tennessee. Job Description & Requirements ~ Specialty: Infection Control ~ Discipline: RN ~ Duration: 13 weeks ~40 hours per week ...

Staples, Inc.

Field Sales Coach Job at Staples, Inc.

 ...unmatched assortment of over 900 instant rewards available with every order. Quill is seeking a passionate and experienced Field Sales Coach to join our team! You will play a crucial part in driving mid-market and key account growth by designing and delivering impactful... 

Parkhill

Survey Technician Job at Parkhill

 ...Diploma or equivalent. Land survey education preferred but not required No survey experience necessary. Experience with topographic surveys, boundary retracement surveys, and construction staking preferred but not required Valid state issued driver's license and... 

MG TECHNOLOGY & FASHION

Model Job at MG TECHNOLOGY & FASHION

 ...MG Fashion is a boutique fashion store in the heart of Rehoboth Beach, and were looking for a stylish, creative, and camera-ready individual to join our team! What You'll Do: Model new arrivals in our in-store studio for website & social media Create fun, on-trend... 

Erie Home

Construction Sales Representative Job at Erie Home

 ...inspections no need to get on the roof! Negotiate & close deals to meet homeowners needs Requirements No sales or construction experience needed we provide full training! Midday, evening, & weekend availability Valid drivers license, reliable...